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AI Customer Agents Citation Share

Ranks reviewed AI Customer Agents brands by their share of answer-level citations to reviewed brand domains.

Cohort coverage: 12 / 12 · 100%
Evidence: 168 observations
Freshness: current
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Watching publication Jul 27, 2026

Leaderboard

Current rankings

Metric: Citation share

Find in tableEntity typeMovementConfidenceEvidence NRank rangeColumnsSort rowsAnswer providerBrand signal

12of 12 rows

AI Customer Agents Citation Share current rankings
Rank	Entity	Citation share	Mention coverage	Mention share	Citation share	Engine breadth	OpenAI rec. presence	OpenAI coverage	Confidence	N	Change	Trend	Explain
01	Decagoncompany	28.6%	22.92% · 11 / 48	22% · 11 / 50	28.57% · 6 / 21	3	25% · 2 / 8	25% · 4 / 16	100%	21	—	—	Analyze brand Why this rank
02	Zendesk AI Agentscompany	23.8%	16.67% · 8 / 48	16% · 8 / 50	23.81% · 5 / 21	3	0% · 0 / 8	12.5% · 2 / 16	100%	21	—	—	Analyze brand Why this rank
03	Salesforce Agentforcecompany	19.0%	14.58% · 7 / 48	14% · 7 / 50	19.05% · 4 / 21	1	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
04	Adacompany	19.0%	8.33% · 4 / 48	8% · 4 / 50	19.05% · 4 / 21	2	0% · 0 / 8	6.25% · 1 / 16	100%	21	—	—	Analyze brand Why this rank
05	Intercom Fincompany	4.8%	16.67% · 8 / 48	16% · 8 / 50	4.76% · 1 / 21	2	12.5% · 1 / 8	6.25% · 1 / 16	100%	21	—	—	Analyze brand Why this rank
06	Cognigycompany	4.8%	14.58% · 7 / 48	14% · 7 / 50	4.76% · 1 / 21	3	25% · 2 / 8	18.75% · 3 / 16	100%	21	—	—	Analyze brand Why this rank
07	Sierracompany	0.0%	8.33% · 4 / 48	8% · 4 / 50	0% · 0 / 21	2	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
08	Gorgias AI Agentcompany	0.0%	2.08% · 1 / 48	2% · 1 / 50	0% · 0 / 21	1	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
09	Forethoughtcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
10	Kustomer AI Agentscompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
11	Maven AGIcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
12	PolyAIcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank

AI Customer Agents Citation Share current rankings
Rank	Entity	Citation share	Mention coverage	Mention share	Citation share	Engine breadth	OpenAI rec. presence	OpenAI coverage	Confidence	N	Change	Trend	Explain
01	Decagoncompany	28.6%	22.92% · 11 / 48	22% · 11 / 50	28.57% · 6 / 21	3	25% · 2 / 8	25% · 4 / 16	100%	21	—	—	Analyze brand Why this rank
02	Zendesk AI Agentscompany	23.8%	16.67% · 8 / 48	16% · 8 / 50	23.81% · 5 / 21	3	0% · 0 / 8	12.5% · 2 / 16	100%	21	—	—	Analyze brand Why this rank
03	Salesforce Agentforcecompany	19.0%	14.58% · 7 / 48	14% · 7 / 50	19.05% · 4 / 21	1	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
04	Adacompany	19.0%	8.33% · 4 / 48	8% · 4 / 50	19.05% · 4 / 21	2	0% · 0 / 8	6.25% · 1 / 16	100%	21	—	—	Analyze brand Why this rank
05	Intercom Fincompany	4.8%	16.67% · 8 / 48	16% · 8 / 50	4.76% · 1 / 21	2	12.5% · 1 / 8	6.25% · 1 / 16	100%	21	—	—	Analyze brand Why this rank
06	Cognigycompany	4.8%	14.58% · 7 / 48	14% · 7 / 50	4.76% · 1 / 21	3	25% · 2 / 8	18.75% · 3 / 16	100%	21	—	—	Analyze brand Why this rank
07	Sierracompany	0.0%	8.33% · 4 / 48	8% · 4 / 50	0% · 0 / 21	2	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
08	Gorgias AI Agentcompany	0.0%	2.08% · 1 / 48	2% · 1 / 50	0% · 0 / 21	1	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
09	Forethoughtcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
10	Kustomer AI Agentscompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
11	Maven AGIcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank
12	PolyAIcompany	0.0%	0% · 0 / 48	0% · 0 / 50	0% · 0 / 21	0	0% · 0 / 8	0% · 0 / 16	100%	21	—	—	Analyze brand Why this rank

Primary brandPrompt intentAnswer enginePrompt contains

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Answer presence16.7%8/48 filtered answers mention or cite Intercom Fin

Selected-set share29.6%Share of answer-presences among the compared brands, not market share

Owned citation answers11 answer-level URL signals on reviewed owned domains

Engine breadth2/3Engines with at least one observed presence

Filtered competitive answer-presence comparison
Brand	Presence	Vs. primary	Selected share	Mentions	Cited answers	Owned URL signals	Engine breadth
Zendesk AI Agentszendesk.com	16.7%8/48	0.0 pp	29.6%	6	5	5	3/3
Intercom Finintercom.com	16.7%8/48	BASE	29.6%	32	1	1	2/3
Salesforce Agentforcesalesforce.com	14.6%7/48	-2.1 pp	25.9%	5	4	4	1/3
Sierrasierra.ai	8.3%4/48	-8.3 pp	14.8%	11	0	0	2/3

ANSWER-LEVEL OBSERVATIONS

Prompt × engine matrix

16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.

Brand presence by public prompt and answer engine
Public prompt	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation	No selected brand 7 source URLs`db68f710`	Zendesk AI Agents · C1 7 source URLs`44162d96`	Sierra 7 source URLs`d3fe2f6f`
02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation	No selected brand 7 source URLs`4c56d95e`	Salesforce Agentforce 8 source URLs`94a84340`	No selected brand 0 source URLs`bb09e44c`
03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation	No selected brand 8 source URLs`5414866e`	Intercom FinZendesk AI Agents 6 source URLs`9acc5ce6`	No selected brand 7 source URLs`105ff879`
04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation	Intercom Fin · C1 7 source URLs`c4838880`	Intercom FinSalesforce Agentforce · C1 6 source URLs`dab36060`	No selected brand 7 source URLs`d18b6024`
05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation	No selected brand 7 source URLs`c05450c8`	No selected brand 8 source URLs`d9ed6e37`	Sierra 8 source URLs`60ae1a3f`
06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation	No selected brand 5 source URLs`50034ea8`	No selected brand 7 source URLs`4f362080`	No selected brand 9 source URLs`02956e77`
07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation	No selected brand 6 source URLs`2709e219`	No selected brand 7 source URLs`0b912836`	Zendesk AI Agents · C1 9 source URLs`fcbb89b0`
08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation	No selected brand 6 source URLs`fe14bd62`	Intercom Fin 7 source URLs`62ceb342`	Zendesk AI Agents · C1 9 source URLs`77f60f54`
09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial	No selected brand 4 source URLs`b11cb1a2`	Intercom Fin 8 source URLs`c4ed95b4`	No selected brand 7 source URLs`69b0efd3`
10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial	No selected brand 2 source URLs`9c3dfbb6`	No selected brand 1 source URLs`c831a4d1`	No selected brand 2 source URLs`5b0ea063`
11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial	No selected brand 0 source URLs`4b2422bc`	Salesforce Agentforce · C1 8 source URLs`788b96ac`	No selected brand 2 source URLs`64b1393a`
12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial	Zendesk AI Agents · C1 6 source URLs`4308810b`	Intercom FinSalesforce Agentforce 8 source URLs`15114720`	No selected brand 5 source URLs`1623c0da`
13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial	No selected brand 5 source URLs`2b3c376e`	Intercom FinZendesk AI AgentsSalesforce Agentforce · C1Sierra 9 source URLs`5f4d6ba2`	No selected brand 8 source URLs`cc2e0425`
14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial	Zendesk AI Agents · C1 8 source URLs`80250ef4`	Intercom FinZendesk AI AgentsSalesforce Agentforce 8 source URLs`80be2c70`	No selected brand 8 source URLs`ae450ca9`
15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial	No selected brand 7 source URLs`b4ae72ea`	No selected brand 0 source URLs`ab50cd5b`	No selected brand 3 source URLs`5db62b7a`
16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial	No selected brand 5 source URLs`6ebc2d8c`	Salesforce Agentforce · C1 7 source URLs`f549eff8`	Sierra 5 source URLs`b1e7ed61`

STRUCTURED CITATION LEDGER

Sources shaping this filtered view

Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.

Validated citation sources in filtered answers
Source hostname	Cited answers	Distinct URLs	Engine breadth	Best position	Evidence
fin.ai	22	13	3	#1	Open source ↗
kore.ai	11	11	3	#1	Open source ↗
usefini.com	8	8	3	#2	Open source ↗
reddit.com	7	7	2	#1	Open source ↗
nice.com	6	8	3	#1	Open source ↗
retellai.com	6	5	3	#2	Open source ↗
decagon.ai	6	2	3	#1	Open source ↗
asapp.com	6	2	3	#3	Open source ↗
zendesk.com	5	5	3	#1	Open source ↗
linkedin.com	4	4	3	#1	Open source ↗
youtube.com	4	4	2	#4	Open source ↗
salesforce.com	4	3	1	#1	Open source ↗
ada.cx	4	3	2	#2	Open source ↗
helpshift.com	4	1	1	#3	Open source ↗
assembled.com	3	3	2	#1	Open source ↗
learn.microsoft.com	3	3	2	#1	Open source ↗
medium.com	3	3	2	#1	Open source ↗
bluetweak.com	3	3	2	#4	Open source ↗
domo.com	3	3	3	#4	Open source ↗
ibm.com	3	2	2	#1	Open source ↗

PUBLIC-BENCHMARK PRIVACY BOUNDARY

This report contains only code-reviewed public prompts, deterministic brand counts, answer hashes, and validated structured citation URLs. Full model answers are neither stored nor published here. No customer, organization, or private tracked-prompt data is included.

ai-customer-agent-platforms-2026-07-27 / 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583

AI Customer Agents Citation Share

Current rankings

Brand vs. market

Prompt × engine matrix

Sources shaping this filtered view

Brand vs. market

Prompt × engine matrix

Sources shaping this filtered view